Terms and Conditions

Last update dated

06/05/2024 AD

Welcome to Safir-ye.com, the website owned and managed by Safir for Electronic Services and Marketing, which is a licensed and registered Yemeni company with number (21500) and its headquarters are located in Yemen / Aden Governorate - 90th Street - next to the Ninety Hotel - MR Tower, first floor. We would like to inform you that this regulation will determine your use of the site as a consumer or as a seller, and your use of any of our services constitutes approval and acceptance of what is stated therein and confirmation of your commitment to it.

User's legal capacity

You have the right to benefit from all our services provided that you meet the eligibility criteria, which are:

You must have the legal capacity to deal with the site.
You must have an address where the products will be delivered to you.
To bear the consequences of any violation.
Registration conditions and obligations

By registering for membership on the site and using our services, you are committed to the following:

Fully agree to all terms, privacy policy, refund policies and return policy.
You are responsible for maintaining the confidentiality of your account password, and you are responsible for all purchases that occur under the same account.
Ensure that all the information and data you have entered are correct, and bear responsibility for any incorrect information you add.
Commitment to send all documents and photos (personal, legal, or regulatory) required by the site administration immediately upon request.
Consent to receive and accept various mail messages.
Commitment to use the site’s services correctly, for the purposes authorized by law, and bear responsibility for errors that may arise in violation of this.
Review the website terms and conditions periodically to see changes and updates that may occur to the terms and conditions.
Do not create more than one buyer/seller account, and we have the right to close accounts opened in violation of the terms and conditions without sending any notice.
Use a name that has meaning and not just symbols or numbers.
Do not use any names that incite hatred, violence, or use any trademarks as a user name.
Confidentiality of the information

We have the full right to amend, change or update all or some of these terms, conditions and policies at any time, and these changes will be automatically binding on the user/buyer once they are published on the site.
We are committed to maintaining the confidentiality of customer accounts, data, and contact information, as well as all data on purchases and products purchased, and they are not disclosed except when necessary and in accordance with regulations, rules, and instructions.
intellectual property

Everything contained on the site (data, images, graphics, software, etc.) is the complete and comprehensive property of the organization that owns the site, and constitutes protected rights under the applicable legal systems.
No person, entity, institution or entity has the right to use what is included on the site (content, proprietary rights or trademarks) without the written consent of the owner.
Your personal information and payment methods

If you wish to purchase any product, you will have to use means of payment and receiving money that are acceptable on the site and that are legitimate and do not violate any of the regulations in force in the State of Yemen.
You have the legal right to use the payment methods you use to complete the purchase of products, and that the information you provide to us is true, correct and complete.
When you provide us with your information, you give us the right to provide the information to third parties (stores, sales companies, shipping companies, delivery representatives, etc.) for the purpose of facilitating the arrival of goods or products to your address.
If you are contracting on behalf of another person, you will need to provide their personal information, and you must obtain the other person's consent before providing us with their personal information, as access to view or modify their information will only be available through your account.
General Provisions

The site administration has the right to request any document or document to identify the user.
The site management has the right to make changes at any time to the site, its design, or the prices of the goods and products displayed on it.
The organization that owns the site has the right to take the necessary legal measures in the event of any violation of the terms and conditions.
We reserve the right to refuse or cancel your purchase order at any time for certain reasons including - but not limited to: product unavailability, errors in the description or price of the product, error in your order or for any other reasons.
You must commit to registering your correct address or the address of the recipient of the product in a detailed, clear and unambiguous manner. You are also obligated to include your phone number or the phone number of the person acting on your behalf when receiving it.
If the shipment arrives later than agreed upon, please kindly contact customer service at 781440088 - 781440099 or live chat or on WhatsApp to follow up on receiving the product.
Shipping and delivery information

Shipping takes place after the buyer completes payment for the products.
You must commit to registering your correct address or the address of the recipient of the product in a detailed, clear and unambiguous manner. You are also obligated to include your phone number or the phone number of the person acting on your behalf when receiving it.
If the shipment arrives later than agreed upon, please kindly contact customer service at 781440088 – 781440099, or live chat, or on WhatsApp to follow up on receiving the product.